At Whitethread, we understand that circumstances may arise where students need to request a refund for their course fees. Please review the following policies regarding our refund process:
- Eligibility for Refunds:
– Payments made for courses are eligible for refunds unless explicitly stated otherwise in specific circumstances or for certain programs. It’s essential to review any additional terms and conditions related to your course or program of interest.
- Refund Amount and Timeline:
– The refund amount is determined based on the date of the course’s commencement. Our refund schedule is as follows:
– 100% refund within 30 days of the course start date.
– 50% refund within 31-60 days of the course start date.
– No refunds are issued after the 60-day period from the start of the course.
– Refunds are processed promptly within 5-10 business days from the date the refund request is approved.
- Method of Refund:
– Refunds are returned using the same payment method as the original purchase. If the course fees were paid via debit/credit card or PayPal, the refund will be credited back to the same account.
- Refund Request Process:
– To initiate a refund request, students must contact [email protected]. The request will be reviewed and processed according to our refund policy.
- Communication and Transparency:
– We strive to maintain clear and transparent communication throughout the refund process. If you have any questions or concerns regarding your refund request, please don’t hesitate to contact our administrative staff for assistance.